Disclaimer 

Please note that our beautiful products are 100% handmade with love. Due to the nature of human involvement, there may be slight variations in color, size, and knots that differ from what is portrayed in pictures. These variations are a hallmark of handmade products and make each exquisite piece truly one-of-a-kind.

IMPORTANT

1. Spools that are less than 50 meters will be handmade. For machine-made spools, please purchase 50 meters or more.

2. To claim any damage or missing articles, please make a video while opening your package.

SHIPPING

Great news! We now offer worldwide shipping!

Please note that our macramé products are handmade to order. Once you have placed your order, please coordinate with us to receive an estimated delivery date. Please allow 5-20 days (depending on the product) for dispatch. 

For bulk or custom orders, please expect longer processing times.

Please be aware that shipping times may vary depending on your location and the shipping vendor.

RETURN

We strive to ensure your satisfaction with every purchase from our store. However, as a small business, we regret that we cannot offer refunds for change of mind. We are more than happy to replace any defective or damaged products.

If you receive a damaged or defective product, kindly contact us within 48 hours via Instagram, providing pictures as evidence of the damage. Please note that we will not accept returns of damaged products after this 48-hour window.

Upon approval of the images, you will be required to return the damaged product at your own expense within 7 days. We will then send a replacement for the defective product within the specified time frame.

We encourage you to take care when mailing items back to us, as we cannot be held responsible for any additional damage that may occur during transit.

DURABILITY

To ensure maximum durability and color retention, we recommend avoiding exposure to direct sunlight.

CITY OF ORIGIN – India